Excellence Customer Service
Objectives
The concept of service is related to human existence, meaning the presence of two parties, the first is the service requester, and the second is the service provider. The source of the service is considered its source the basic is the need of a party or a certain party for a benefit that is available to a party or another party.
Who will benefit
- Organization Administrators
- Administrative Assistants
- The Secretary role
- Office managers role
- Team leader’s role
- Beginners’ setup
What will be covered
- Service concept and characteristics
- The difference between a service and a commodity
- Concept and standards of excellence in customer service
- Initial contact with the customer
- Actual display of service and the art of using speech
- The customer is the focus of the service provider
- Key facts governing client affiliation
- for the institution
- Skills and methods of dealing with clients
- Principles of Effective Communication
- The use of questions and their role in the performance of the service
- Telephone communication skills with clients
- Effectively dealing with clients of all kinds
- and their categories
- Handling difficult situations and dealing with objections
- and complaints
- Appearance and body language
- Feedback
Length of Training
The length of the program depends on the applicant application:
2 hour workshop
3 days of training
5 days of training
Examination
All programs are offered online in case it is not possible to travel
Certificate awarded